PHOENIX SERVICE SOFTWARE

MULTI-PROTOCOL PHOENIX SERVICE SOFTWARE
V 2009.04.11.37849
1. CHANGE HISTORY
2. INTRODUCTION
New version of Phoenix service software is available. This multi-protocol service software supports Nokia CDMA,
GSM, TDMA, and WCDMA products.
Service SW installation packages and Technical Bulletins are available in NOL.
Main component versions in the release:
· DK2 Driver Version 07.14.0.25
· Nokia Connectivity Cable USB Driver Version 7.1.8.0 (For Win2000 driver version 6.85.15.0)
· Flash Update Package 09_11_04
· FLS-x Drivers Version 2.09.26
· FPS-11Version 5.10.0

3. CHANGES & ERROR CORRECTIONS FROM PREVIOUS VERSION 2008.44.5.36625
New products supported:
· RM-455, RM-516, RM-561, RM-509, RM-510, RM-511, RM-514, RM-515, RM-470, RM-503,
RM-544, RM-518
· Complete list of supported models is available fom Phoenix menu “File” –> “Open Product”
New features
· Automatic device log file collection enabled, this function has no impact to field services
· Nokia Connectivity Cable USB Driver updated
· Flash Update Package - > Please make sure you update your prommer from “Prommer Maintenance”
· FLS-x Drivers updated
Error Corrections & changes
· Improvements to auto tuning
· Stability improvements to USB flashing
· Changes to image download configuration
4. KNOWN ERRORS & LIMITATIONS
· Software dongrade with Tucson system is only possible for BB 5.0 products supporting the Data Package
2 concept.
· Flashing with FLS-5, SS-46 and product specific adapter is not reliable for all BB 5.0 products
· USB flashing for N96 is not stable
Version 1 16.03.2009 Initial version
Nokia APAC NOL
3 (2)
CONFIDENTIAL
APAC TECHNICAL SUPPORT Create Date
Wilchua 17 March 2009 ASB046
x Level 1 x Level 2 x Level 3 Version 1
Copyright © Nokia Corporation 2009
· Tucson add on package will be released soon to improve Tucson stability
· Flash Update Package File installation path may be wrong. If you experience problems when updating
FPS-x prommers, please check that Phoenix “Prommer maintenance” is looking for the files from the
correct location which is “C:\Program Files\Common Files\Nokia\Tss\Flash”. If not, Phoenix will show
error “Update via ini – file failed”. In this case, select “Update” from that Phoenix “Prommer maintenance”
– UI, browse to correct directory and select “fpsxupd.ini” for all other prommers except the FPS-8.
· Multi Flash has limited capabilities, launch Multiflash UI first and then connect phones one by one, do not
attempt to service more than 5 phones at the time
5. INSTALLATION
If you have Phoenix External 2007.4.6.170 or older you must uninstall it before installing this release.
1. Download Phoenix_Service_Software_2009_4_11_37849.exe application file to your computer (e.g.
C:\TEMP).
2. Close all other programs.
3. Phoenix_Service_Software_2009_4_11_37849.exe and follow instructions on the screen to install
Phoenix Service Software
4. Connect a dongle (PK-1, PKD-1, FLS-4S, FLS-5) when message appears on the screen
5. If you are prompted to update any existing driver or file versions, select “yes”.
6. Depending on the operating system, the PC may require rebooting.
7. Allow Windows to register the Phoenix components.
8. Open Phoenix and update your prommer with the latest software included in this installation package.
9. Use the latest available product specific data packages or flash bundles with new multi-protocol Phoenix.
Supported operating systems and user rights
· Windows 2000 Service Pack 4 or higher
· Windows XP Service Pack 1 or higher
· When installing Phoenix into Win 2000 or XP you must have local admin rights.
· When using in Win 2000 or XP, user must have power user rights.
For HW & Tool requirements please refer to Service Repair Processes ASB_Repair_007.pdf
For information on product specific data packages, tools and instructions please refer to service manuals and
technical bulletins.
If you want to use FPS-11, please download separate FPS-11 driver package
If you are installing this version of Phoenix on a new Imaged PC, and you are using an FLS-4S or FLS-5 during
the install, then install the FLS-X drivers first.
Nokia APAC NOL
3 (3)
CONFIDENTIAL
APAC TECHNICAL SUPPORT Create Date
Wilchua 17 March 2009 ASB046
x Level 1 x Level 2 x Level 3 Version 1
Copyright © Nokia Corporation 2009

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